SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Surenchy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://surenchy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
recommend this ! good price and quality!
as in pictures! recommend!
Great quality and very fast shipping. Recommend this !
Thanks for the free shipping! Overall I really satisfied with this !
My came in time. I'm really happy! thank u~
good quality :) well-made
To buy Litter Boxes for Large Cats online on such a reasonable price is more of a miracle :-) thanks to the seller!
perfect!
All is good. literally exactly like the pic
Though I've hardly had this thing for three days two weeks I'm quite contented with it. This was a beneficial acquisition. I ordered it for my my friend's b-day. We were both overwhelmed with the quality of theLitter Boxes for Large Cats. The shipment actually came soon and I was quite contented. Litter Boxes for Large Cats way exceeded my foresights. I would highly recommend this product. approve it so much I am already planning to order more.
Very happy with the ! Also very fast shipping!!
Looks Perfect! Recommend! 5/5!
i guess it's the cheapest price for Litter Boxes for Large Cats i've ever seen. good job!
just received my product and i'm like dying) it is perfect!
I've bought discounted and can't be happier with a purchase
It's not even necessary to compare Litter Boxes for Large Cats with other offers - it's the top quality
I am really thankful to the store for setting such a good price for
Fast shipping, decent quality
discount for is a great. i'm going to order it again as i was extremely satisfied with the purchase the last time
Given that this is a really low cost Litter Boxes for Large Cats, i'm truly astonished with the purchase. The store is great!
very beautiful. great quality for such price.
This store offers lovely items for sale. Adorable stuff!
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
It was awesome to get Litter Boxes for Large Cats online on such favorable terms
Utterly happy with purchase. Thanks to the store!