We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Surenchy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://surenchy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello very good, I'm pleased with it
I'm absolutely in love! Thank you!
super good and thanks for free shipping.
Wow!! Everything is as in the photo. In general everything is OK.
It's super ! I really like it. Thank you!
really happy with the purchase and the store
Best ! I really think this was the best one!
Decorative Macrame Tapestry with a discount was a really lovely purchase. i am sure i will order again next month
Its same like in the picture. I am very happy. Highly recommend!
Overall the is an excellent buy. Don't miss out!
The store offers the cheapest Decorative Macrame Tapestry online. Nice buy!
came quite fast. Love it!
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
Decorative Macrame Tapestry reviews show it's a lovely item totally worth its price. I can surely confirm :-)
I appreciate this store, I can always find cool fan stuff there!
Arrived ahead of time. Quality is satisfying. I recommend.
is just like my pal wanted. thanks!
probably the cheapest Decorative Macrame Tapestry online. glad i found the store!
is even cooler than i expected
i'm satisfied with the purchase
bought this low priced Decorative Macrame Tapestry 2 weeks ago. the order is already here, huge thanks to the seller!
As I can judge from my experience, the quality of is more than satisfactory
Item with a very good value for money! Conforms to the description.
This store has just the best offers for sale!